Refund and Cancellation Policy
Cancelling renewal and refunding a payment are different actions. Cancellation keeps paid access until the period ends; a full refund ends paid access as soon as the refund is issued.
This voluntary policy supplements and does not limit mandatory consumer rights that apply in a particular country.
1. Scope and payment provider
This Policy applies to PDFnik Pro and Pro Max subscriptions paid through Stripe or Link. Stripe Managed Payments handles the payment, taxes, refund, dispute and transaction support as merchant of record. PDFnik does not receive card details.
2. Cancelling automatic renewal
You can cancel a subscription on the pricing page. No new charge is made after the current paid month or year ends, and paid access with its daily limit remains available until the displayed end date.
Cancelling renewal alone does not refund the already paid period. A separate request under section 6 is required for a refund.
3. Voluntary 14-day full refund
PDFnik offers a full refund of the first payment when the request is sent no later than 14 calendar days after the charge date.
The same rule applies to every automatic renewal: a full renewal refund is available when the request is sent no later than 14 calendar days after that renewal charge.
4. What happens to access after a refund
As soon as a full refund is issued, the paid plan and its higher limit end immediately. The account remains on Free with 5 operations per day unless it is restricted for another lawful reason.
A refund does not restore deleted PDFs, results or expired temporary sessions.
5. Partial refunds and exceptions
A partial-refund request is reviewed manually based on the reason, usage, technical failure and mandatory rights. A partial refund is not automatic.
Before confirming a partial refund, PDFnik or Stripe states whether paid access remains and until what date. A full refund always follows section 4.
6. How to request a refund
Use Stripe or Link transaction support, or email support@pdfnik.com. Include the account email, charge date and receipt transaction identifier, whether a full or partial refund is requested, and a short reason.
Do not attach a PDF, PDF password, document content, card details, cookies or signed URLs.
7. Processing, bank timing and mandatory rights
An approved refund is returned to the original payment method. The time for funds to appear depends on Stripe, the payment network and the bank; PDFnik does not promise a specific banking time.
A payment dispute is not required to request a refund under this Policy: support can be contacted first. This does not limit a lawful dispute process or another mandatory remedy.
If applicable law provides a broader refund, cancellation or remedy right, that mandatory right applies.